Privacy and data

Privacy Policy

Last updated: May 20, 2026

This Privacy Policy explains how Yeax collects, uses, protects, and discloses personal information when users access Yeax mobile applications, websites, and related services, including Yeax Remote.

1. Data Controller

Legal name: YEAX MEMORIES SYMBIOSIS E.I.R.L.

RUC: 20615393526

Commercial name: YEAX

Registered fiscal address: CAL.BERLIN NRO. 327 COM. SAN MIGUEL DE MIRAFLORES LIMA - LIMA - MIRAFLORES, PERU

Support: support@yeax.app

Legal and privacy requests: legal@yeax.app

Phone: +51 926 714 937

2. Information We Collect

Depending on how you use Yeax, we may collect:

  • Account and profile information, such as name, username, email address, phone number, profile picture, date of birth, and gender.
  • User content, such as posts, messages, photos, videos, comments, reports, and other content you choose to upload or share.
  • Device and usage data, such as device type, operating system, app version, identifiers, crash logs, diagnostics, performance data, IP address, and service activity.
  • Location data when you grant permission or when location is needed to provide a feature.
  • Payment and transaction data when purchases or subscriptions are processed through supported payment providers.

3. How We Use Information

We use information to:

  • Provide, maintain, secure, and improve Yeax services.
  • Operate account features, content feeds, messaging, moderation, reporting, purchases, and Yeax Remote features.
  • Detect abuse, fraud, spam, policy violations, illegal content, and security incidents.
  • Communicate with users about service updates, support, security, and account activity.
  • Comply with legal obligations and enforce our terms and policies.

4. Sharing Information

We do not sell personal information. We may share information only when necessary with:

  • Service providers that help us operate hosting, storage, analytics, notifications, moderation, payment, or infrastructure services.
  • Authorities or third parties when required by law, legal process, safety obligations, or to protect rights and users.
  • Other users when you intentionally publish content, interact, message, or use social features in Yeax.

5. Security and Retention

We apply reasonable technical and organizational measures to protect personal information. We retain information only for as long as needed for the purposes described in this policy, legal compliance, dispute resolution, safety, and service operation.

6. User Rights

You may request access, correction, deletion, restriction, portability, or objection when applicable under relevant privacy laws. To exercise privacy rights, contact legal@yeax.app.

To request deletion of your Yeax account and associated app data, use the in-app deletion request or visit Delete Yeax account and data.

7. Children's Privacy

Yeax is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take appropriate steps to delete it.

8. International Transfers

Yeax may process information in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate. We take steps to protect information according to applicable law.

9. Changes

We may update this policy from time to time. Material changes may be announced through Yeax services or by other appropriate means.

10. Contact

For privacy or legal questions, contact legal@yeax.app. For support, contact support@yeax.app.